Shipping policy

Shipping Policy (EU / Germany)

Last updated: September 21, 2026

1. Shipping Area

We ship to all European Union member states, as well as Switzerland, the United Kingdom, Norway, Iceland and Liechtenstein.

If delivery to certain countries or regions is excluded, this will be clearly indicated during checkout.

For deliveries outside the European Union, any customs duties, import taxes or handling fees are the responsibility of the customer and are not included in the prices shown at checkout.

2. Shipping Origin

All orders are shipped from Germany or another location within the European Union.

3. Processing Time

Orders are typically processed within 1–3 business days after receipt of payment.

Please note that orders are not processed or shipped on weekends or public holidays.

4. Delivery Time

Estimated delivery times are displayed during checkout.

Unless otherwise stated, delivery within the EU usually takes 2–7 business days after dispatch.

Deliveries to Switzerland, the United Kingdom, Norway, Iceland and Liechtenstein usually take 4–10 business days after dispatch.

Delivery times are estimates only and not guaranteed.

5. Shipping Costs

Shipping costs are calculated during checkout and displayed before you complete your order.

Our current shipping rates are:

  • Germany and Austria: free standard shipping (GLS)

  • Rest of the European Union: €19.95 express international shipping, free on orders of €500 or more

  • Switzerland, United Kingdom, Norway, Iceland and Liechtenstein: €29.95 standard shipping

Any applicable shipping charges must be borne by the customer unless explicitly stated otherwise.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email.
Where available, this email will include a tracking number.

7. Delays

We are not responsible for shipping delays caused by:

  • shipping carriers

  • customs processing (if applicable)

  • force majeure events or circumstances beyond our control

In such cases, delivery times may be extended accordingly.

8. Risk of Loss

The risk of loss or damage to the goods passes to you upon delivery of the goods.

9. Incorrect Address

Please ensure that your shipping address is complete and accurate.

We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

10. Damaged Shipments

If your order arrives visibly damaged, please:

Statutory warranty rights remain unaffected.

11. Undeliverable Packages

If a shipment is returned to us due to:

  • incorrect address

  • failed delivery attempts

  • refusal of acceptance

we reserve the right to deduct any additional shipping costs incurred from the refund amount.