Fit Advice, Delivery and Customer Service
Whether you need ski recommendations, help with an order, or questions about gear and fit, our team is here to help.
Send us an email and a team member will get back to you as soon as possible.
Email: dpsskis@et-marketing.com
We respond to support requests within 24 hours.
Take the Ski Finder Quiz
Want the quickest path to your perfect ski? Our new Ski Finder Quiz was built by our expert team to match you with the right model based on your location, terrain, and how you like to ski.
Frequently Asked Questions
We manufacture all of our skis in Salt Lake City, Utah, USA, where we have a state-of-the-art manufacturing facility. By keeping production in-house, we’re able to maintain strict quality control and continually innovate our designs and technology.
Yes. Our skis are sold in many ski shops throughout the world. Please check out our Dealer Locator to find and visit a shop near you.
Yes. Some of our retail partner partners offer demo fleets at their shops during the winter. Please check our Demo Centers page to learn more and find a demo shop near you.
We ship orders Monday through Friday. Orders are typically fulfilled and shipped within 48 hours. Please refer to our Shipping Policy page to learn more.
Yes, we offer returns on new and unused products within 30 days of purchase. Skis must be undrilled and not previously mounted. Please refer to our Return Policy page for more information or to start a return.
Yes. We offer free binding mounts with a ski and binding purchase. Please include your BSL (boot sole length) in the order notes when you place your order. If you need help choosing the right binding for your ski, check out our recommendations on each ski product page, or reach out to us!
Yes. We offer a limited lifetime warranty on all skis, and a limited 2-year warranty depending on the product or ski. Please visit our Warranty Page to learn more or submit a warranty claim.
We would love to work with you to help you find your perfect ski. Please feel free to give us a call, email, or chat with us online. We’re always here to help!