Return & Refund Policy (EU / Germany)

Last updated: February 5, 2026

1. Right of Withdrawal

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (e.g. by email).

Contact details:
E. Tremmel Marketing GmbH
Blütenweg 48
88214 Ravensburg
Germany
Email: service@et-marketing.com

You may use the model withdrawal form provided on our website, but it is not mandatory.

2. Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including standard delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

Reimbursement will be made without undue delay and in any event not later than 14 days from the day on which we receive notice of your withdrawal.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

3. Return of Goods

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us.

You bear the direct cost of returning the goods, unless otherwise stated.

4. Condition of Returned Items

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returned items should be:

• unused

• undamaged

• returned in original packaging where reasonably possible

5. Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of:

• goods made to the consumer’s specifications or clearly personalized

• sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery

• goods which, after delivery, have been inseparably mixed with other items

6. Refund Method

Refunds will be issued using the same payment method that was used for the original transaction, unless expressly agreed otherwise.

No fees will be charged for the reimbursement.

7. Damaged or Incorrect Items

If you receive a defective, damaged or incorrect item, please contact us immediately at
📧 service@et-marketing.com

Statutory warranty rights remain unaffected.

8. Exchanges

We do not offer direct exchanges.
If you wish to receive a different item, please return the original item in accordance with this policy and place a new order.

9. Refund Processing Time

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed automatically.
Please note that it may take several business days for the refund to appear, depending on your payment provider.